Terms of Service

These Terms of Service govern your access to and use of GloballSeller. By using the service, you agree to these terms.

1. Service Scope

GloballSeller is a business software platform that helps users identify, review, organize, and engage relevant verified buyers using public business information, user inputs, and automated processing tools.

The service is provided as a dynamic research and workflow utility. We do not guarantee uninterrupted availability, specific commercial outcomes, or the continued availability of data from public or third-party sources.

2. Accounts, Plans, and Payments

• Account responsibility: You are responsible for maintaining the confidentiality of your login credentials and for activity under your account.
• Plan limits: Access to features, usage volume, credits, and one-click actions may vary by plan. We may enforce technical limits, credit controls, and abuse protections at the account or request level.
• Billing: Paid plans and credits are billed according to the pricing and billing terms presented at checkout. Payment processing is handled by authorized third-party processors.
• Manual cancellation: If you cancel a recurring subscription, your plan generally remains active until the end of the current paid billing period. When that period ends, paid access pauses automatically.
• Failed renewals and recovery: If a recurring renewal payment fails or a billing mandate requires action, we may keep the paid plan active for up to 7 calendar days while retrying collection or while you update the billing method. During that recovery window, no new cycle credits are granted.
• Paused access and preserved credits: When a paid subscription pauses after the recovery window ends or after a manual cancellation becomes effective, any unused credits already in the account balance are preserved but locked. While paused, you may review past searches, results, and billing records, but you cannot start new searches, generate new enrichment or outreach requests, or spend preserved credits until a new successful subscription payment resumes access.
• Resumption: When billing resumes successfully, preserved credits remain in your balance and the newly paid plan cycle adds only the credits included in that successful cycle. Unpaid periods do not generate credits retroactively.
• Refunds: Except where required by law or expressly stated in writing, payments for completed service usage, consumed credits, or elapsed subscription periods are non-refundable.

3. Accuracy, Availability, and Disclaimer

4. Acceptable Use and Restrictions

You agree not to:

• Use the service in violation of applicable law, privacy rules, anti-spam rules, export controls, sanctions, or third-party rights.
• Scrape, crawl, copy, mirror, frame, or systematically extract content, data, or metadata from the GloballSeller platform by automated means.
• Probe, benchmark, overload, or stress test the service in a way intended to bypass plan limits, discover internal thresholds, or degrade platform performance.
• Reverse engineer, decompile, disassemble, reproduce, derive, or attempt to discover the source code, models, prompts, scoring methods, ranking logic, workflows, system architecture, or proprietary algorithms used by the platform.
• Use the service to build, train, improve, benchmark, validate, or support a competing dataset, software tool, buyer-discovery engine, or similar commercial offering.
• Resell, sublicense, white-label, redistribute, or commercially exploit the platform or its outputs except as expressly permitted in writing.
• Use the service for unlawful solicitation, harassment, fraud, deceptive practices, or unauthorized communications.

We may suspend or terminate accounts, restrict access, or take protective technical measures if we reasonably believe the service is being misused.

5. Intellectual Property

The GloballSeller platform, including its software, interface design, branding, documentation, workflows, system metadata, proprietary logic, ranking methods, machine-assisted processes, and related intellectual property, is owned by GloballSeller or its licensors and is protected by applicable law.

These terms grant you a limited, revocable, non-exclusive, non-transferable right to use the service for your internal business purposes during an active subscription or authorized usage period. No ownership rights are transferred to you.

6. Data Sources and Attribution

Some platform insights are enriched using publicly available information from official and government-backed statistical sources, which we process, transform, and combine with our own proprietary analysis. These third-party sources include, among others, United Nations Comtrade (UN Comtrade), the United States Census Bureau, and The World Bank — including the World Integrated Trade Solution (WITS), UNCTAD TRAINS, and World Bank development and income classifications.

The rankings, scores, signals, classifications, and recommendations presented in the platform are derived works produced by GloballSeller's own systems and do not represent the original data as published by these sources. None of the providers listed endorse, certify, or are affiliated with GloballSeller or its outputs.

Source data is provided on an "as is" basis, may be incomplete, lagged, or later revised by its publishers, and should not be relied upon as the sole basis for trade, customs, tariff, pricing, or business decisions. Always verify duty rates and trade requirements with the relevant official authorities before transacting.

7. Buyer Contact Data and Outreach Compliance

GloballSeller can show business contact details for people at verified buyer companies, such as a name, job title, work email, business or mobile phone number, and professional profile. These details are compiled from public company websites and third-party business-contact data providers, including Exa, Treg, Apollo, and FullEnrich (the latter two accessed through Firecrawl). They reflect the provider data available when you request them and may be incomplete or outdated.

• Included contacts: Growth and Pro look for buyer contacts at each verified buyer as part of the plan (1 contact on Growth, up to 2 on Pro), with a verified work email where one can be found. Each plan also includes up to a set number of phone numbers per billing month, shown on the pricing page; only numbers we find count toward it. The count resets on your plan's renewal date and does not carry over; once the limit is reached, phone numbers are available through paid contact reveals.
• Paid contact reveals: A work email with professional profile costs 2 credits, and adding a phone number costs 1 more credit (3 credits in total). Credits are charged only when a contact that meets the selected package is delivered; when none is found, no credits are charged.
• Confirmation before each reveal: Before a paid reveal, the platform shows the email and calling rules for the buyer's country and asks you to confirm that you will follow them. We record that confirmation with the revealed contact.
• Your responsibility as the sender: When you email, call, or message a revealed contact, you decide the purpose and means of that outreach and are responsible for complying with the data protection, anti-spam, telemarketing, and consumer protection laws that apply to it, including having a lawful basis for using the details.
• Consent where the law requires it: Some countries require prior consent before you send advertising or call, even to business contacts. Examples include advertising emails and calls in Germany (UWG §7) and Austria (TKG 2021 §174), commercial emails in Canada (CASL) and Australia (Spam Act 2003) unless implied or inferred consent applies, and autodialed, prerecorded, or AI-voice calls or texts to mobile numbers in the United States (TCPA). Obtain that consent before you contact the person.
• Transparency and objections: Where the GDPR or UK GDPR applies, tell the person where you obtained their details and how to object, at the latest in your first message (Article 14), and stop using their details as soon as they object. In every market, identify yourself, include a working opt-out, and honour opt-outs promptly.
• Do-not-call registers and calling hours: Screen phone numbers against the registers that apply before calling, such as the TPS and CTPS in the United Kingdom, the National Do Not Call Registry in the United States, the Do Not Call Register in Australia, and Do Not Disturb preferences in India, and keep to permitted calling hours.
• Prohibited uses of contact data: Do not use revealed contact details for consumer marketing, for contact unrelated to the person's business role, for harassment, or for sensitive or unlawful purposes. Do not resell, publish, or transfer them into third-party databases or list products, and do not keep using them after the person objects.
• Requests from contacted people: If a person asks us to stop processing or to delete their details, we suppress them from future results. You must also honour requests you receive directly. We may suppress contacts, pause paid reveals, or restrict accounts in response to complaints or misuse.

The country rules shown in the platform are a plain-language summary for convenience and are not legal advice. Laws change and differ by country; check the rules that apply to your outreach and seek legal advice where needed.

8. Privacy, Cookies, and Analytics

Our collection and use of personal data, browser storage, cookies, analytics, and related tracking technologies are described in the Privacy Policy. By using the service, you acknowledge that the Privacy Policy explains how essential storage supports account and product functionality and how optional analytics and performance measurement operate when you consent.

Optional analytics may include sanitized conversion and key-event measurement, such as signups, checkout starts, payment confirmations, and completed searches. We do not use third-party advertising or retargeting cookies on the public site unless we first update the Privacy Policy and applicable consent controls.

9. Governing Terms

We may update these Terms of Service from time to time. Continued use of the service after an update becomes effective constitutes acceptance of the updated terms, to the extent permitted by law.

If any part of these terms is found unenforceable, the remaining provisions will continue in effect. Additional legal, billing, or enterprise terms may apply where presented separately.